Please allow 1 day for processing and 2-5 days for shipping.
If you need your shipment sooner please Send Email
and we can arrange rush delivery and in most cases can ship your items same-day (additional shipping charges may apply).
Shipping Destinations
We currently ship via the most cost/time efficient method, usually USPS Priority Mail, UPS or FedEx to the 50 USA states and internationally. We cannot ship to PO Boxes or APO/FPO address.If you have a special shipping request please Send Email and we will do our best to accommodate you.
Standard Delivery
An order that is in stock and placed on-line by 5 pm Pacific Time will usually be on its way to you the next business day. Most items should arrive in 3-7 business days. Standard delivery is FREE OF CHARGE.Express Delivery
If you need your shipment sooner please Send Email and we can arrange rush delivery and in most cases can ship your items same-day. Order by 5 pm Pacific Time.Express Service provides third business day delivery on orders received by 5 pm Pacific Time. The charge for Express Service is $30 per order.
Express Plus Service provides second business day delivery on orders received by 5 pm Pacific Time. The charge for Express Plus Service is $35 per order.
Order History & Tracking
To track your package just sign in to your account. In "My Account" you will see your order history by date or order number. This lets you browse your order history and track the status of any of your orders. Tracking is real-time and will show information provided by the carrier.Returns / Exchanges
General Return Policy
We will gladly accept returns and exchanges within 30 days of receipt of the item, if you are not fully satisfied with your purchase. Only items in perfect condition that have not been worn, altered, or washed and still have all the original tags and packaging will be accepted. Any damages must be reported within 30 days of purchase for a refund and/or replacement. You are responsible for the cost of return shipping. The original shipping and handling charges on returned merchandise are non-refundable (ONLY applies to merchandise shipped with Express services). We do not accept any returns after 30 days.Sale Item Return Policy
We will accept returns for exchange or store credit ONLY. No refunds to your card will be made on sale items.Items Purchased with Discount Codes
Items purchased using discount codes are not considered sale items. Discount codes cannot be applied to sale items. General Return Policy applies to items purchased with discount codes.Return Instructions:
Enclosed in your package, please find our Returns and Exchanges Instructions,or Send Email, if you would like us to guide you through the return process.
1. Complete the Return Form
Download a copy of the Return and Exchanges Form here:
Download the form
Complete the form by filling in all the required information.
2. For exchanges only
Please fill in the section for new items you’d like shipped to you. Please update your address if you need your new order shipped to an alternate address. Include payment information for new items of greater value.
3. Package your return
The Return Form must be included in your return package in order to receive proper credit. Use the original packaging when possible and completely remove or cover the original shipping label. When the original packaging can't be used, please use a quality bag or carton.
4. Mail your return
Please mail your return package to:
Ellecante Returns
701 Orange Avenue
Los Altos, CA 94022
Note: For your protection, we recommend you return all items via a traceable carrier such as UPS, FedEx or USPS Registered Mail ™ , insured for the total value of the contents. We are not responsible for packages not received if a tracking number is not provided.
